Shipping policy

1. Order Processing

• Production Time:
  Most of our products are custom-made to your specifications. Standard production times vary by product and typically range from 3 to 10 business days after final proof approval and payment confirmation.

• Rush Orders:
  If you require a faster turnaround, please contact us. Rush services may be available for an additional fee.

2. Shipping Methods & Delivery

• Carriers: 
  We use reliable carriers such as DHL, FedEx, UPS, and local postal services depending on your location.

• Estimated Delivery Times:
  Shipping times are in addition to production times and generally range from:

  • 3-15 business days for domestic deliveries

  • 7-21 business days for international deliveries

These are estimates only. We are not responsible for delays caused by customs processing or carrier issues.

3. Shipping Rates

• Shipping costs are calculated at checkout based on the weight, size, and destination of your order.

• Free shipping may be offered on orders over a certain amount, as indicated on our Site.

4. Customs, Duties & Taxes

• International Orders:
  Your order may be subject to import duties and taxes (including VAT), which are imposed once a shipment reaches your country.
  These charges are your responsibility. We recommend checking with your local customs office for details.

5. Address Accuracy

Please ensure that your shipping address is complete and accurate.

• We are not responsible for delays or losses resulting from incorrect or incomplete addresses.

• Additional fees may apply to reship packages returned due to incorrect address details.

6. Damaged or Lost Packages

• If your package arrives damaged, please notify us and the carrier within 48 hours of delivery, including photos of the packaging and items.

• If your package is marked as delivered but you did not receive it, please check with neighbors or your local carrier before contacting us.

7. Tracking Your Order

Once your order ships, you will receive an email with tracking information so you can monitor its progress.

8. Contact Us

For any shipping-related questions or special delivery requests, please reach out